Shipping & Handling

We ship to below regions currently

Australia - FREE Standard Shipping
Express is an additional charge, available to select during checkout.

New Zealand, USA, Canada, UK, Ireland, EU European Union Countries, EU EFTA Countries, Israel, China, Hong Kong, Japan, Taiwan, Malaysia & Singapore FREE Standard Shipping *
* Large Frames above 70x100cm (28x40in) unavailable outside Australia. These include canvases & framed art prints. If you need something above this size shipped please contact us and we will send you a special quote. 
* Accessories  (Frames, Displays, Home Decor & Stationery) unavailable outside Australia. 


Wall Art: Our prints are freshly made for you. This prevents possible storage or environmental damage, so you can be assured they are brand new! Due to this please allow up to 7 business days to make your beautiful artwork.
Customised Labels & Cards: Please allow 2-4 working days for your item to be made and dispatched.
Everything Else: Please allow 1-2 working days for your item to be dispatched.

Please note once a parcel is handed over to one of our delivery partners, service delays that sometimes occur are out of our control. This can happen during peak periods. Rest assured if it doesn't arrive at all - we are here to help.

Shipping times vary
depending on location, below is an approximate guide:
Region Item Type Approx Transit Time
Global Art Paper (Unframed) 2-9 working days*
Stretched Canvas 
2-9 working days*
Stretched Canvas + Framed Prints
3-15 working days*
(Frames, Displays, Home Decor & Stationery)
1-9 working days*

We offer Express to Australia only. Prints still take up to 7 business days for production as they are made to order. Express means we select the fastest available shipping method once your order's packed & ready. It doesn't always mean we will use "Australia Post Express" as some items cannot be sent via Australia Post, like large or bulky items for example. 

Australia Post's Express Post service covers limited areas (see Express Post next business day delivery network postcodes here). In the instance an item is not delivered as per the above postcode guidelines next business day, we will refund you the extra cost of Express Postage paid, NOT on the item/s delivered or expenses incurred due to late deliveries.

We do offer a Priority Service, to Australia only. This includes a quicker production time, if available. The fastest prints to manufacture are our unframed prints. Please email us in advance if your order is urgent. We will advise our best lead times based on your request. Transit services for Priority include (but not limited to) StarTrack, Direct Couriers, TNT and Uber.

Unfortunately 3+ yrs since the pandemic, we still experience some delays and raw material shortages across the globe. On some occasions your order may need a little extra time to produce while we wait for materials (we will advise you of this if it occurs). We also experience occasional delays via our shipping partners due to a number of factors such as limited road and airline capacity. This means parcels may also take a little extra time to arrive. Signature on delivery may now be replaced with photo on delivery. We thank you for your patience and understanding.

The customer is responsible for all customs duties or other fees associated with international shipping, if applicable. Unfortunately we are unable to give an indication on what these charges may be, as these are governed by each country's government or local officials, and not by Print and Proper. This is out of our control and any fees or charges are payable by the customer to the local authorities / government / and or postal service.

As we do not ship to every single country, some customers may choose to use a mail forwarding company in the USA (or other country) we do ship to - to act as their agent and forward to goods onto them. In the past some of these goods handled by agents have arrived damaged to the customer. As we do not know if our couriers or the forwarding agent was responsible for the damage, we cannot compensate for any loss or damage potentially caused by a third party forwarding agent. Please note these agents usually inspect goods on arrival including opening packaging to determine the goods have arrived safely. They also offer customers insurance against damage of goods which they handle, if the goods have arrived to them safely and then arrive at the destination damaged it is covered by their policy. Please be careful when choosing a forwarding agent to ensure they will cover you if something goes wrong.

All prints are sent securely with tracking, by either Australia post or courier. 
Art Paper / A4 size – Posted in rigid cardboard mailers.
Art Paper / Larger sizes –  Posted rolled up, in thick cardboard mailing tubes. 

Stretched Canvas & Framed Prints
Packed securely in thick cardboard cartons. Wrapped in a sealed bag or bubblewrap depending on the size of the print. A physical address is required as larger prints cannot fit into a PO Box or Parcel Locker. Please ensure someone is at this address during business hours to sign for the package as larger prints may be sent via courier instead of Australia Post. Consider using a business / office address for this purpose.

Futile Delivery 

Please ensure a correct address is provided and someone will be there during business hours to collect or sign for the parcel, to ensure it arrives safe and sound. We suggest using an office or business address that is attended during business hours.

Please keep an eye on your item via the tracking number provided. A notification will be sent to you via Australia Post, Courier Service, or by us directly if an item is awaiting your collection at a Post office or safe drop location.

Any item which fails to deliver due to incorrect address, or if no one present to collect or sign for the parcel, is usually sent back to the postal office / courier depot. A notification (as described above) will be sent to the customer to collect the item within 2-7 working days, otherwise it will be returned to sender. If it is not collected, any re-sending fees to send it back to the customer once we receive it will need to be charged to the customer as this is out of our control. If the item is damaged in transit on the way back to us due to futile delivery the customer will also be responsible for both the replacement and re-sending costs, as this is out of our control. 
In some cases the item is sent back to an unclaimed mail depot where it is destroyed. In these cases the customer will need to pay for the item again as it needs to be re-made and re-sent, as this is out of our control. 

If the item is lost due to incorrect address, we will endeavour to help track the item, however in some cases Australia post or other mail & courier services we use may deem the item lost in transit if they are unable to locate it.  
Print and Proper cannot be held responsible for lost or stolen mail due to incorrect address, or failing to have someone present to sign for the parcel if and when a parcel may be left unattended, for any reason.