We’ve put together helpful tips and tricks to help take the best photos for your custom prints, pet & family portraits.
The best photos mean the best portrait results! If you still need help please feel free to reach out to us via the contact form below, email us, or click the chat button.
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Your Photos and info
Magic
We use our magic to handcraft your art!
Mock-up Approval
Lookout for an email of your mock-up! Let us know if any changes are needed at this stage.
Enjoy!
Your art is printed, packed & shipped to your door
Clear, Well-lit Photos
We use your photos to make your artwork, so the better the photo, the better the result! If the photo is too dark for example, we wont be able to see certain details and that will be missing from your print.
Highest Resolution
If you have original high resolution files, please send these. The larger the better! Sometimes we have to use social media pics. Please save as files instead of screenshots. Do you have a really old physical photo? Please scan in and send. 300dpi is a good resolution to use.
Correct Poses
Front-on eye level view is best. While you can provide funny views or faces for people, pets look best if kept to similar pose as the example photos. it can be difficult to change poses, so please provide the pose you want us to re-draw :)
Frequently Asked Questions
Yes! A mock-up is emailed to you for approval before we print anything. You can make changes at this stage and we won’t print until you’re happy with it.
Please allow 1-2 business days for our designers to create your custom artwork. In some instances during annual leave periods when our designers are away, this time may be extended and we will advise this on the item page so you will see the time frame before purchasing.
Printing then takes 2-5 working days, plus transit time which is detailed on our shipping page.
Yes, we can merge multiple photos of people or pets into a single artwork. For the best results, photos should be at a similar angle (e.g., all standing and front-facing). If you have different poses, don't worry we can do our best to fix them so everyone matches, just attach a few more photos of the same person or pets during the order stage, so we can have heaps to choose from :)
Our team quality-checks all photos that come in. If your photo won’t work for any reason, we will reach out to you and discuss some options. We can enlarge low resolution photos so you dont have to worry too much! If you want us to check it before ordering, just email us the photo and we will check it for you for free.
Yes, but they must be added onto a print order. The digital add ons are $10 AUD. The digital add on is a high resolution PDF file of the finalised design that you can print yourself. Since they can only be purchased with a print, keep in mind your physical print will still arrive in the mail at a later date.
Our skilled artists create each illustration from scratch, ensuring a truly unique piece.
Due the time & effort taking to create these, previews aren’t available. However we are happy to make changes until you love the final result :)
We send you a preview for approval before we print, once an order is placed. This is when any changes can be made free of charge.
Please reach out and we will advise the quickest we can get this to you. The quickest items to purchase are our unframed prints as they are the fastest to make. We have a number of postal services available including Express Post and StarTrack. If it’s impossible to get it to you as the deadline is too short - please add a digital PDF to your order. This is a high resolution PDF file of the finalised design that you can print yourself. These can only be purchased WITH a print, so keep in mind your print will still arrive in the mail at a later date.
Yes sure! Please scan in and attach to your order. You can also email them to us. 300dpi is a good resolution to use. Photo Centres such as Harvey Norman, Kmart and Officeworks offer scanning services for as little as cents per photo. If you are in the United States then places like Walmart Photo Centres have this service too.
